“If it worked yesterday it should
work tomorrow, right?”
If there is one thing that we do know, it’s that just because
it worked yesterday doesn’t mean it will work tomorrow. So with so many mediums to choose from;
Internet, Direct Mail, TV, Radio, Reputational, Phone, Text….well the list goes
on and on, how do you choose?
The choice sometimes boils down to simple basics, the area
demographics, but most often it is not that simple. To help you in your choice of marketing we
sometimes suggest to our clients that they ask their customers what they look
for when they get mail, watch TV, are on-line and such. What gets their attention? Remember, you are NOT your customer, so
writing or designing something that you would look at may or may not be
something that would or could get the attention of your actual customers! Then write or design your marketing program
for the masses which means maybe asking a large segment of your clients these
questions.
“What is the most effective form of marketing?” There is no one answer to that question
because again, demographics sometimes dictate what works better and since
everyone’s demographics defer greatly anyone claiming to have that answer is probably
simply telling you what you want to hear to sell you their specific
product. The best idea we have is to
“try” different forms of marketing until you hit on one that works and then
stick with it UNTIL it stops. And by
“try” we mean put the effort AND time into what is required to see results. All too often we see our clients give up
before they have really given that specific type enough time to work. There are some older statistics out there
that still seem to be thought of as working today, the best of which is that it
takes 9 forms of contact to get a potential customer to notice you. The bad news, they only actually see 1 of
every 3 that is sent. So, rough numbers,
that is 27 forms of contact before you are noticed sufficiently that they would
consider using you the next time they need you.
And for our industry as is with most, the last 5 words in the last
sentence are key elements in this battle we call marketing. Not everyone who finally notices you may need
you today and this is why we say you have to give each form a fair chance to
work because it could be 90-120 days before they even need their next oil
change! Pulling an ad early may simply
mean that when they do need you, you’ve already moved on to the next program
which may NOT be the reason they came in.
Marketing requires 90—120 days to see if it is going to work!!
Looking into all the forms of marketing that are out there
could become a lifelong adventure if you don’t narrow them down to a handful to
try and then move on if those aren’t effective.
The current groups of marketing programs that we are currently seeing
working are; Internet, but that must be tied into a good website, reputational,
and direct mail. Although some are older
forms that you may have used in the past that stopped working (direct mail),
currently this medium has become one of the strongest again when done
properly. You also MUST have a great
website to drive your potential and current customers too, something that showcases
who you are and how you do business.
Then you must have good SEO (search engine optimization) and SEM (search
engine marketing) tied into your website for it to be truly effective. One little thing about websites before we
leave this, It is NOT all about how your site looks as much as how it works. We see far too many clients working on making
their sites look great and from what we’ve seen and learned over the last 3
years (really working extensively with website experts), looks are a very small
part of actual function. So chose a good
site builder based on how the sites work, not look! And finally, having a strong Internet
presence through reputational marketing as well as the ability to market to
your customers through the Internet are a few of the remaining key elements to
a successful marketing program.
A couple of final thoughts regarding pulling your marketing
together and attracting more of the business you want. First of all, we can’t underscore the
importance of doing your homework enough BEFORE spending money on
marketing! By this we mean, look at the
demographics of the customers you should be trying to attract as NOT everyone
is your customer. There is a
large segment of people in every city or every State that are simply looking
for “a deal” or “for free” and typically those aren’t who you want as a customer. So look into a company that can do the
demographics of the area that will allow you to pinpoint your customer zip
codes and market there. Next and equally
important, remember that when you get that great website, EVERY form of
marketing you use from that point forward should include a statement or link
that says, see our website for our latest Promotions, Coupons or
Incentives. Drive every customer to what
should be your business showcase. This will do a of couple things; show the
customer who we are and what we look like. But equally importantly, the more times a
customer visits our site the more hits Google, Yahoo, Bing and others see that
your site has been viewed. and that
helps move your rankings with them up when it comes to their maps and organic
positioning.
Our suggestion for locating the right companies to align
yourself with regarding the above mentioned ideas; seek other industry
professionals and ask them about their experiences with the companies they
use. Look for statements like, “they are
always receptive to my needs” and “they seem to take whatever time is needed to
help me with any questions”. Be very
diligent in asking about the help after the final initial payment was made, how
they are with support now that you’re just on their monthly maintenance fees,
and did you see any difference in business after you started working with the
company. Many companies offer specific
phone numbers that roll into your normal numbers but allow you to actually
track their marketing performance throughout the time you are working together
which is great way to monitor actual results.
But make sure that you scrutinize these types of reports though as they
may also include the calls that are either existing customers or telemarketers
calling on any new phone numbers out there.
If you would like more information regarding marketing in the
new millennium, contact ESi about our Mega Marketing Symposium coming in
June. We’ll be joined for a full weekend
of educational information by some of the country’s best marketing
companies. All have different products
and marketing directions so you won’t be seeing the same thing from each which
should lead to one of the best education experiences of your professional lives.